Cleaning FAQs
– Your Questions Answered by Experts
📌 Before hiring just any cleaner, choose a trusted local team that values your space, respects your time, and delivers spotless results.
Here are the most common questions our clients ask before scheduling their first cleaning.
📍 If you have other questions, send us a message on WhatsApp or call us directly — we’re here to help!
1️⃣ What makes your cleaning service different from others around? 🧹🪣✨
🌟 Brilliance Cleaning LLC isn’t just another cleaning service — we’re a movement for clean, healthy, peaceful spaces.
Here’s what sets us apart:
🧑🔧 Family-owned & proudly Latino-operated — we treat your space like it’s our own.
🧼 Detail-obsessed — we go beyond what the eye sees: baseboards, corners, inside appliances, and more.
🪴 Eco-conscious approach — non-toxic, pet-safe, and kid-friendly products available on request.
📱 Super-fast response times — text, call, or WhatsApp us and get a same-day answer (often within minutes!).
📍 Deep roots in Raleigh & surrounding communities — we know the homes, we know the people, and we care.
✅ Licensed, insured, and trusted by dozens of homeowners, realtors, business owners, and Airbnb hosts.
💬 Don’t just clean — experience what it feels like when your space works for you, not against you.
2️⃣ Do I have to be home while the cleaning takes place? 🧼🚪🧹
🚫 Not at all — it’s completely your choice!
At Brilliance Cleaning LLC, many of our clients prefer not to be home during service, especially for recurring cleanings or Airbnb turnovers. You can trust us to:
🔐 Respect your privacy and follow key handling protocols
👥 Send only vetted, background-checked professionals
🧽 Leave your space spotless and secured when we’re done
That said…
👋 If it’s your first time, you’re more than welcome to stay, meet the team, and walk through your expectations.
💬 Either way, you’ll come back to a fresh, stress-free environment.
3️⃣ Can you work around pets or children at home? 🐶🧒🪣
✅ Yes — we absolutely can!
At Brilliance Cleaning LLC, we’re a family-friendly and pet-conscious cleaning service. We know life gets busy — and we’re here to make things easier, not harder.
Here’s how we do it:
🧴 We use non-toxic, eco-friendly products that are safe for kids, pets, and sensitive individuals (just let us know if you have allergies or preferences).
🐾 We’re used to working around dogs, cats, and curious little ones — we’ll clean carefully and respectfully without disturbing your routines.
🧼 Whether your toddler is napping or your pup is lounging on the couch, our team will adapt with kindness and professionalism.
💬 Just mention any special instructions — we’ll follow them exactly.
4️⃣ My house is really messy… Should I clean before you arrive? 😳🧼🧹
😅 No need at all — that’s exactly why we’re here!
At Brilliance Cleaning LLC, we’ve seen it all — and we don’t judge. Our job is to help you reset your space, no matter how messy or overwhelming it may feel.
Here’s what you should know:
🧽 No prep is required. We bring all our own tools, products, and energy!
🪣 If there’s anything personal you’d like to tuck away, feel free — but it’s not necessary.
🏡 We’re trained to handle clutter, buildup, and heavy-duty cleaning with care and zero shame.
💬 In fact, the messier it is, the more satisfying it is for us to leave it sparkling clean. ✨
So relax… we’ve got this.
5️⃣ Do you bring your own cleaning products and tools? 🧽🧹🪣
✅ Yes — we bring everything needed to get the job done right!
At Brilliance Cleaning LLC, we arrive fully equipped with:
🧴 Professional-grade cleaning products (including eco-friendly options upon request)
🧼 Disinfectants, degreasers, glass cleaners, and more — all selected for safety and effectiveness
🧹 Our own vacuums, mops, microfiber cloths, and brushes for every type of surface
🪞 Specialty tools for hard-to-reach spots, baseboards, appliances, and detailed finishes
✨ You don’t need to lift a finger or provide anything. Just open the door — we’ll handle the rest!
6️⃣ Do you offer eco-friendly cleaning options? 🌱🧽🌍
🌿 Absolutely — your health and the planet matter to us.
At Brilliance Cleaning LLC, we proudly offer eco-friendly cleaning options that are:
✅ Non-toxic and biodegradable
✅ Safe for kids, pets, and allergy-prone households
✅ Free of harsh chemicals and strong odors
🧴 If you prefer a green clean, just let us know during booking — we’ll use only organic or plant-based products throughout your service.
🌎 Whether it’s your baby crawling on the floor or a furry friend lounging nearby, we’ll leave your space fresh, safe, and sparkling — without compromising your values.
7️⃣ Do you really clean 24/7? What are your real working hours? 🕒🧼🧹
⏰ We don’t operate 24/7 — but we do offer very flexible hours!
At Brilliance Cleaning LLC, our standard schedule is:
🗓️ Monday to Friday, from 8:00 AM to 6:00 PM
📲 Weekend or after-hours cleanings may be available by special request, especially for:
🧳 Airbnb turnovers
🚛 Move-in/move-out jobs
🚧 Emergency post-construction cleanups
💬 Just let us know your situation — we’ll always do our best to make it work for you.
8️⃣ Can I book a one-time cleaning or do I need a plan? 📅🧽📍
✅ You can absolutely book a one-time cleaning — no commitment required!
At Brilliance Cleaning LLC, we believe in flexibility and convenience. Whether you need:
🧼 A deep seasonal clean
🎉 Prep before an event
🛫 Post-travel reset
🧳 Move-in/move-out cleaning
We’re here for exactly what you need, when you need it — no contracts, no pressure.
✨ Want regular service later? We offer weekly, bi-weekly, and monthly plans too — but only if you choose it.
📲 Book a one-time visit today and experience the Brilliance difference!
9️⃣ Do you clean Airbnbs, rental units, or cabins? 🛏️🔑🧼
🏡 Yes — Airbnb and rental cleaning is one of our specialties!
At Brilliance Cleaning LLC, we provide fast, reliable, and guest-ready cleanings for:
🛏️ Airbnb and vacation rentals
🏘️ Short-term and long-term rental units
🏕️ Cabins and seasonal homes (within our service area)
Here’s what’s included:
✅ Fresh linens and towels changed
✅ Bathrooms and kitchens sanitized
✅ Trash emptied, surfaces wiped, and floors cleaned
✅ Toiletries and supplies restocked (optional)
✅ Quick turnaround between check-in/check-out windows
📲 We work with hosts, property managers, and rental owners — even on weekends or holidays when requested in advance.
✨ Let us keep your listing 5-star ready — we clean like guests are checking in today.
🔟 Do you offer post-construction or move-out cleaning services? 🛠️🧼🧹
✅ Absolutely — we specialize in both!
At Brilliance Cleaning LLC, we provide intensive deep cleaning for:
🚧 Post-construction or renovation cleanups
🏠 Move-out and move-in cleanings (perfect for lease requirements or prepping your new space)
🧽 These services include:
Dust and debris removal from all surfaces
Deep scrubbing of floors, walls, and fixtures
Interior cleaning of appliances, cabinets, and closets
Window cleaning (inside only, or outside upon request)
Trash and leftover material disposal
🎯 Whether you’re a contractor, landlord, realtor, or tenant, we’ll leave the space move-in ready and spotless.
📆 Book early — these services are in high demand!
1️⃣1️⃣ Can I trust your team to clean while I’m away from home? 🏠🔑🧹
🔐 Yes — trust and safety are the foundation of everything we do.
At Brilliance Cleaning LLC, we’ve earned the confidence of hundreds of clients who regularly leave us access to their homes or offices during cleanings.
Here’s why you can feel secure:
✅ Our team is background-checked, vetted, and trained
✅ We’re licensed and fully insured for residential and commercial jobs
✅ We follow strict key-handling and security protocols
✅ Clients routinely provide us access for Airbnb, recurring, or move-out cleanings — with peace of mind
💬 Prefer to be present for the first visit? No problem at all — we’ll adapt to whatever makes you feel comfortable.
✨ Either way, you’ll return to a home that’s fresh, clean, and handled with the care it deserves.
1️⃣2️⃣ What areas do you currently serve? 📍🚗🧼
📍 Brilliance Cleaning LLC proudly serves Raleigh, NC and surrounding areas — up to 30–45 minutes out.
We cover homes and businesses in:
Raleigh
Cary
Chapel Hill
Apex
Morrisville
Carrboro
Holly Springs
Wake Forest
Zebulon
Hillsborough
Pittsboro
Rolesville
Fuquay-Varina
🚗 If you’re not sure whether your location is covered, just send us a message — chances are, we can reach you!
✨ We proudly clean homes, offices, and Airbnb properties across the Triangle with precision and care.
1️⃣3️⃣ Do you clean windows, inside ovens, or other “extras”? 🪟🔥🧽
✅ Yes — we offer a full menu of add-on cleaning services to customize your experience.
At Brilliance Cleaning LLC, you can upgrade your service with extras like:
🧼 Inside oven cleaning (regular or deep)
🧊 Refrigerator cleaning (inside/outside)
🪟 Interior window cleaning (exterior available upon request)
🚪 Glass door cleaning (small to large)
🗑️ Trash bin sanitizing
🚗 Garage cleaning (for 1, 2, or 3-car spaces)
💡 Light fixture and fan dusting
📦 Home organization or laundry add-ons
💲 Prices vary by item, and you can mix and match! We’ll build a quote that fits your space and your needs.
✨ Just let us know what you’d like — and we’ll take care of the details.
1️⃣4️⃣ Can I request a last-minute or emergency cleaning? 🚨🧹📆
¡Yes, in most cases! We know life happens — guests show up early, events pop up, or messes surprise you 🫣.
When possible, we’ll adjust our schedule to squeeze you in the same day or the next 📆🪣.
For best results, contact us through WhatsApp or call us directly to confirm urgent availability 📲.
1️⃣5️⃣ Who exactly will be cleaning my home or office? 👩🔧🧼🏡
You’ll be visited by our small, trained, and trustworthy cleaning crew, led by professionals who understand the value of a respectful and efficient cleaning experience 🧽✨.
We believe in building relationships with our clients, so whenever possible, you’ll see the same friendly faces you’ve already come to trust 🤝.
1️⃣6️⃣ Do you clean commercial spaces like offices, shops, or restaurants? 🏢🧹🖥️
Yes! We offer professional commercial cleaning for:
Offices (daily or weekly) 🖥️
Restaurants and kitchens 🍽️
Retail stores and salons 💇
Clinics, waiting rooms, and reception areas 🩺
Our goal is to keep your space fresh, presentable, and hygienic — so your team and customers feel confident walking in 🌟.
1️⃣7️⃣ Can you handle apartment buildings or multi-unit complexes? 🏢🧽🚪
Yes, we do! We partner with property managers, landlords, and HOAs to provide:
🧹 Move-in/move-out cleaning
🪣 Unit turnovers
🧼 Hallway/common area maintenance
🧽 Deep seasonal cleaning for all units
Whether you manage 4 units or 40, we can scale our team to deliver consistent and punctual service ⏱️.
1️⃣8️⃣ What happens if a tenant leaves a really dirty apartment? 🤢🧼🪣
No worries — we’ve seen it all! From forgotten food to stained bathrooms, we have the tools and energy to restore it 💪.
We’ll focus on:
🧼 Deodorizing
🪣 Heavy-duty scrubbing (kitchen + bathroom)
🧽 Removing grease and mold
🧹 Carpet vacuuming and floor sanitation
These services may take a bit longer, but we’ll make the place rent-ready again, fast 💨.
1️⃣9️⃣ What kind of insurance or certifications does your business carry? 📄🧹🛡️
We are a fully registered and insured cleaning service, which means:
Your property is protected against accidents
Our staff is covered while working on-site
Peace of mind is included with every visit ☑️
If needed, we can provide documentation upon request — just ask 📋📌.
2️⃣0️⃣ Do you offer regular plans or custom cleaning schedules? 📆🧽📌
Yes! You can choose from:
🧼 One-time cleaning
🧹 Weekly or bi-weekly service
🪣 Monthly deep cleaning
Or — tell us your custom needs and we’ll build a schedule that fits your home, your business, or your rental 🗓️.
We adapt to your lifestyle so you can enjoy more time and less stress 💆.
2️⃣1️⃣ Can you clean after events or special meetings? 🎉🧹🎯
🎯 Absolutely — post-event cleanups are one of our most requested services!
At Brilliance Cleaning LLC, we offer reliable and fast turnaround cleaning for:
🎈 Birthday parties
👰 Weddings or receptions
🧑💼 Office meetings or client presentations
🏠 Family gatherings, holidays, or special dinners
🧼 Our event cleaning includes:
✅ Trash pickup and removal
✅ Sweeping, vacuuming, and mopping
✅ Deep bathroom and kitchen clean-up
✅ Surface sanitization and deodorizing
✅ Resetting furniture and common areas
📅 Book early to secure availability — especially around weekends or holidays!
✨ Whether it’s at home or at your business, we’ll leave the space spotless so you can relax and recover.
2️⃣2️⃣ Do you clean small businesses like salons, boutiques, or retail stores? 🏪🧼💇♀️
✅ Yes — small business cleanings are a big part of what we do!
At Brilliance Cleaning LLC, we proudly serve:
💇♀️ Salons and barbershops
🧴 Spas and wellness clinics
👗 Boutiques and retail shops
🏢 Small offices, agencies, and studios
🧼 Our commercial cleaning includes:
Floors, windows, and mirrors
Restrooms, break rooms, and common areas
Dusting shelves, product displays, and equipment
Trash removal and surface disinfection
🗓️ Book a one-time service or set up a weekly or bi-weekly plan to keep your space clean, inviting, and client-ready.
✨ Your business deserves to shine — and we’ll help it do just that.
2️⃣3️⃣ Do you accommodate emergency or last-minute cleanings? ⏱️🚪🧼
⚡ Yes — when life gets messy fast, we’re ready to help.
At Brilliance Cleaning LLC, we understand that sometimes you need a cleaning ASAP — whether it’s:
🛫 Unexpected guests on the way
🏘️ An urgent move-out or real estate showing
🛠️ A sudden mess after renovation
🧼 A last-minute Airbnb flip
📅 While we can’t promise availability for every emergency, we do prioritize urgent requests whenever possible — especially within our service area.
📲 Text or WhatsApp us directly at (919) 348-7942 and we’ll do our best to fit you in same-day or next-day.
✨ Last-minute doesn’t mean low quality — you’ll still get our full 5-star service.
2️⃣4️⃣ Will the same team always clean my business or rental property? 🧍♀️👷♂️🔁
🔁 Yes — consistency is one of our top priorities.
At Brilliance Cleaning LLC, we strive to assign the same trusted team to your property for every visit, especially for:
🏢 Offices and commercial spaces
🛏️ Airbnb or short-term rentals
🏠 Recurring residential cleanings
Here’s why it matters:
✅ Familiarity with your layout, preferences, and expectations
✅ Improved speed and efficiency over time
✅ Trust built through consistent service and faces
💬 If a team member is unavailable, we’ll notify you in advance and ensure a trained replacement steps in with your custom checklist.
✨ With Brilliance, your cleaning feels personal — because it is.
2️⃣5️⃣ Do you use professional-grade equipment for commercial cleanings? 🧯🧽🔧
🛠️ Yes — we bring the right tools for every job, big or small.
At Brilliance Cleaning LLC, our commercial cleanings are powered by:
✅ Professional-grade vacuums (ideal for carpets and hard floors)
✅ Electric mops and steam disinfectors for deep sanitation
✅ Microfiber systems for dust-free surface care
✅ Eco-safe disinfectants approved for high-traffic and public spaces
✅ Step ladders, tools, and specialty brushes for hard-to-reach areas
🏢 Whether it’s an office, salon, studio, or retail space — we’re equipped to deliver top-level results that meet health, safety, and aesthetic standards.
✨ Clean businesses build confidence — and we’re here to make yours shine.
2️⃣6️⃣ Can you clean medical or dental offices? 🦷🧼🩺
🩺 Yes — we provide cleaning services for non-hazardous medical and dental environments.
At Brilliance Cleaning LLC, we’re equipped to clean:
🦷 Dental offices
👩⚕️ Clinics and wellness centers
🧴 Massage therapy and holistic health spaces
💆 Spas and beauty treatment rooms
🧼 What we offer:
✅ Surface disinfection and sanitation
✅ Floor and waiting area care
✅ Restroom cleaning and supply restocking
✅ Reception and treatment room prep
✅ Eco-friendly and patient-safe product options
⚠️ Please note: We do not handle biohazard waste or surgical facility cleaning.
💬 Let us know your specific needs — we’ll tailor a cleaning routine that supports your practice and ensures peace of mind for patients.
2️⃣7️⃣ What if a tenant leaves the property in terrible condition? 😬🪣🧹
😓 No worries — we handle tough situations like this all the time.
At Brilliance Cleaning LLC, we offer heavy-duty move-out and turnover cleaning services designed specifically for:
🏚️ Dirty or neglected rental units
🛏️ Leftover trash, stains, or smells
🚽 Deep grime in kitchens and bathrooms
🧼 Full appliance, baseboard, and surface restoration
Here’s how we help:
✅ Deep cleaning from top to bottom
✅ Appliance interior cleaning (oven, fridge, microwave)
✅ Floor scrubbing and stain removal
✅ Odor neutralization and air freshening
✅ Add-on options for windows, garages, and more
🧾 We’ll even provide before-and-after photos for landlords or property managers who need documentation.
✨ Turn chaos into clean — we’ll reset your space and get it renter-ready again.
2️⃣8️⃣ How far in advance should I book a move-in or move-out cleaning? 🗓️🚪🧼
📅 The sooner, the better — especially during weekends or month-end rushes.
At Brilliance Cleaning LLC, we recommend booking your move-in or move-out cleaning:
✅ At least 3–5 days in advance to guarantee your preferred time
✅ 1–2 weeks ahead during busy periods (end of the month, holidays, weekends)
💬 Need something last-minute? Send us a message — if we can make it work, we will!
🚛 These cleanings are deep, detailed, and often time-sensitive — so reserving your slot early helps us deliver the flawless results you deserve.
✨ Move stress-free — we’ll handle the mess before or after you do.
2️⃣9️⃣ What insurance or licenses do you hold? 📑🧼✅
✅ Brilliance Cleaning LLC is a fully licensed and insured cleaning company.
Here’s what protects you:
📄 Business License: We are a registered and legitimate cleaning service in North Carolina.
🛡️ Liability Insurance: Covers your property in the rare case of damage or an accident.
👷♀️ Trained and vetted staff: Every team member is carefully selected and prepared to meet our high standards.
🏠 Whether it’s your home, office, or rental property — you can feel 100% safe and secure when we’re on-site.
✨ Clean spaces should come with peace of mind — and that’s exactly what we deliver.
3️⃣0️⃣ What if I need regular cleaning plus occasional deep services? 📅🧽🧹
🧼 That’s exactly what we specialize in!
At Brilliance Cleaning LLC, we offer fully customizable plans to match your schedule and lifestyle.
Here’s how it works:
🗓️ Set up a weekly, bi-weekly, or monthly regular cleaning for basic upkeep
🔁 Then add deep cleanings as needed — once a season, before events, or whenever things feel “too much”
You can also include extras like:
Inside fridge or oven
Baseboard and fan detailing
Garage, closet, or pantry resets
Window and door glass cleaning
📲 Just let us know when you need a little more — we’ll tailor the visit to fit.
✨ With Brilliance, your home stays consistently clean… and occasionally immaculate.